REFUNDS
Atlas refunds, plainly stated.
Summary
You can cancel a paid Atlas subscription at any time. Cancellation takes effect at the end of the current billing period, and you keep access to the paid tier until then. Atlas does not refund unused portions of a billing period except where required by law.
Canceling
- Cancel from your account settings, or by contacting support@atlasfly.io.
- Cancellation stops future renewals only; it does not delete your account or your logbook data.
- You can also delete your account entirely at any time; see the privacy page for what deletion covers.
When a refund may be due
- Where law requires it (for example, mandatory cooling-off rights in some jurisdictions).
- If you were charged in error — for example, duplicate billing after a plan change — contact us and we will correct it.
- If Atlas permanently discontinues the service, unused portions of prepaid periods will be refunded.
Founder tier
The Founder tier, where offered, is a one-time payment that grants the paid tier for the lifetime of Atlas, subject to Atlas continuing to operate. Because it is one-time and lifetime, it is not refundable except where required by law or if charged in error.
How to request
Email support@atlasfly.io from the address on the account with the date and amount of the charge. We aim to acknowledge within a few business days. Approved refunds are returned to the original payment method; timing depends on your bank or card provider.